What Our Customers Have to Say

Reasons we chose Cascade:

During our interview and plan review you demonstrated an obvious knowledge of both home construction and the business of contracting. You presented a realistic appraisal of the scope of our project as it related to our expectations and skills. What stood out to me was your firm recommendations of building materials and construction methods that were best choices for the climate on our island.

Reasons we would choose Cascade again:

Considering we wanted to be involved in the project, we enjoyed observing and learning from the trades people on the job; a particularly nice group of professionals.  As a business practice we really appreciated if a message was left for Jay he would always call back, but not until he had an answer to our question or had our concern already solved. 

Due to their organizational skills, good sense of design, and overall professionalism, Cascade Custom Homes and Design continues to be the company we highly recommend to prospect customers.


Hi Jon.  Based on your inquiry, and with the benefit of our memories and hindsight, we did ask ourselves what caused us to decide on Cascade among the 8 contractors we considered....

1.  Cascade's track record as a high quality home builder, and your marketing materials demonstrating same

2.  Your personal involvement in working with us during the bid development and refinement process, your demonstrated knowledge and experience related to the construction process, your knowledge of the local area issues/challenges, and your relationships with the various entities (Ebey, Island County)

3.  Cascade's long established relationships with skilled subs

4.  Your project manager model

5.  Your technology associated with building from a distance

6.  Your initially stated agreement to credit the construction contract with the cost you charged for the bid -- we received 7 bids from other companies...with as many as 20 pages of details at no cost.  You were the only company to charge us to create a bid, and we thought that Cascade's bid would likely come in the highest of all of those we were working with, given your focus on larger homes and the diseconomies of smaller homes.....

7.  The strong personal recommendation of Mary and Mark McGinnis....this was a HUGE factor because we simply didn't know you or any of the other companies and we knew them well and respected their opinion and they were so happy with work that was done by Cascade; simply, they were effusive about Jay and the quality product the Cascade and the subs produced for them.  

8.  Personally seeing your work - we stayed in the McGinnis' newly remodeled home and saw the beautiful and quality work

9.  Your cost....at initial appearance higher than others, but competitive in total cost, as differentiated by you (e.g., 50 year shingles vs. 25 year included in the bid)

10.  Your responsiveness and attention to detail

We ended our project very happy with:

1.  Our project manager - Larry was consistently responsive, knowledgeable, patient, creative, helpful and flexible

2.  The quality of the construction...the attention to detail is very impressive


Cascades reputation for quality work and professionalism was the deciding factor. Working with Jay was what made us refer our friends to you.

Maybe one day you will come down to see the completed project. You are always welcome


"Jon and his team are the best! For design work ,Jon came out and gave us great options in about 5 minutes after looking at our project. The team arrived when they said they would, finished the work in a professional and workmanlike manner. The kitchen remodel was completed in about 5 weeks, which is quite quickly for a gut to the studs to new everything. It seemed longer because we were "camping" in the rec room with a bar sink, and hot plate, but pretty fast in construction terms. The project cost what the quote said it would cost. I would recommend this firm to anyone who is looking for a design/build firm."


"Integrity, creativity, faithful, and knowledgeable...Cascade Custom Homes is family owned, based in this area, and have a full understanding of the area's unique gifts, challenges, and building process. They built our custom home 17 years ago and we are still pleased. We are adding new ideas to our home and have currently hired Cascade Custom Homes for the remodel."


"We hired Cascade Custom Homes to build a new front porch on our home, cover a portion of the back deck, install a new roof and gutters, modify the front door entrance and build some porch rails. They then painted the entire home. We found Jon and Jay throughout the process very professional, open and honest. They went out of their way to work around the frequent delays caused by our very unusual fall weather. They met there estimates as to the work done other than the total cost increased due to an unexpected need to replace siding on one side of our home as well as some confusion over the gutters we wanted. There work quality was awesome! Their carpenter who built the porch, replaced the siding, etc., was a real artist! We would not hesitate to hire them again! Finally, we solicited bids from several other contractors on the island before hiring Cascade Homes. They by far had the lowest bid, a win-win situation for us!"


"My husband and I had a view lot for a few years before we decided that we were finally at a point in our lives to build. We contacted Cascade Custom Homes after researching their website and seeing several homes they constructed, and we met with Jon Roberts, the architect. We had some ideas that he helped us develop, always listening to our particular wants and needs. We were far along in our plans when a family setback forced us to stop the process. Jon was understanding and gracious and assured us that our plans would not be scrapped and that we could resume at any time.
A few years later we started again. We resumed our dream and after plans were well established ready to be submitted for approval from the county, another and worse crisis occurred in our lives and we stopped moving forward again. As stunned as Jon was, he was again supportive of our decision to halt the project. 
Several years passed and although we would never recover completely from the disastrous blow we had been dealt, we also knew that building our home was going to be part of our healing. 
We were reluctant to call Jon thinking that he wouldn't want us as clients again after two false starts, but once we talked with him, our fears were never realized. We resumed where we left off. Jon worked extremely hard to keep our design well within our financial parameters without sacrificing our standards.
We finally finished the planning stage. 
Then we were handed over to Jay Roberts, the builder. We were sure we wouldn't like Jay as much as we liked Jon...but we were wrong. Jay was our captain, our confident, our "no question is too small" guy, the crisis interventionist, and all around great person to work with. He answered every question with knowledge and confidence. 
We had changes we wanted to be made, and Jay took care of the changes as if we were family.
That is how you will be treated....like family. He never treated our questions as being trivial and handled us and our concerns very patiently. 
We were out of state a lot of the time and we trusted Jay to make the day to day decisions for us long distance. We were not disappointed.
The house was finished on time except for a few last minute touches; the people hired to do the floors, fireplace, deck, painting, all the electrical, plumbing, excavating, etc. were great. No complaints. The workers employed to do the finishing touches were all experienced artists. 
Our project went beyond our original price range, but that was because we changed some things.....made our deck bigger, invested in more expensive stone....not due to any problems or mistakes made by Cascade. Jay actually pointed out things that were unnecessary and very pricy to keep us on budget.
To make a long story short, if you are looking for an objective review to read....sorry. We can't be objective. We had a great experience with a very professional company with owners who go the extra mile to make sure you get what you pay for. I would recommend Cascade Custom Homes to anyone with no hesitation at all. It will be a wonderful experience for anyone who wants to share the experience of building a home with a great team working beside them. Our home is beautiful, the workmanship is first class and the building is structurally sound and solid. Thank you Cascade Custom Homes."


"We have used Cascade Custom Homes twice and have been pleased above expectations. The Work Supervisor Larry Mason kept things on schedule and went above and beyond to ensure our remodel was perfect. Shout out to 1-2-3 Construction and Oak Harbor Drywall for excellent work as well as Brushworks NW, Pacific NW Trim and Whidbey Island Plumbing."

"Jon Roberts of Cascade Homes & Design developed the plans for our new home. He was always took his time to listen to our thoughts and implemented them into the plans. He was quite easy to work with. His team was supportive as well. The construction foreman, Larry, made sure everything was done correctly and the job site was always kept clean. Their subcontractors were always pleasant and helpful, too. Recommendation is given without qualification."

"Jon Roberts and his team at Cascade Custom Homes & Design remodeled the interior of our Coupeville, WA, 1000 sq. ft. “Mom & Pops” cottage on West Beach in February 2016. Jon integrated our ideas in a perfect remodel that maximized our living space, included features that would address our needs as senior citizens, and tied our theme of “beach & forest” together, making the entire cottage a beautiful, warm, and cozy place. Our project manager, Larry Mason, masterfully orchestrated his various building specialists every day, and he communicated with us continually. His specialists were all tried-and-true craftsmen, who took pride in their work. We have worked with many home builders in our 50 years in California, and we believe that Cascade Custom Homes & Design is the best!" 

"Cascade Homes was the right choice for us because right from the start they understood how we wanted our 1940s vintage home remodeled to fit today's lifestyle. Jon designed an open, convenient kitchen within a large "great room" for entertaining and family functions. Because we are interested in living in our home as we age an ADA bathroom was created.
After the design was decided upon, Jay came in with the most professional, respectful, and expert subcontractors a homeowner could want. As with most projects of this type there can (and were some ) be glitches but Jay was always available for consultation and resolution of the situation. 
The remodel was completed within a reasonable time frame and within the funds we had allotted even though we upgraded on several items.
We are totally delighted with our Craftsman style remodel and would highly recommend Cascade Homes and their professional subcontractors."


"My family and I were relocating from Hawaii to Whidbey Island and looking to purchase a new house. When searching the area via internet, we came upon Cascade Custom Homes and we are so happy we did. Jon helped us with some home designs that would fit on the lot we wanted. Once we got the floor plan nailed down, we started working on selections. We were only able to fly to Whidbey from Hawaii once before the big move so most everything was handled via email. Communication was always fantastic and we always knew what was going on with home construction, even from across the ocean. The subcontractors we were in touch with were always very respectful and did a wonderful job. It is obvious they take great pride in their work. The attention to detail was remarkable. We love our home and will continue to love it for many years. Thank you Cascade Custom Homes for helping us build our first new home!!"


“Cascade Custom Homes and Design, Inc. built our home in 2006. We couldn’t have been happier with the whole process. They handled each stage with professionalism and the Project Manager always had us a step ahead in the selection process so we never had to make a quick decision. Our home is beautiful and well constructed. We would highly recommend this company to anyone building a new home.”


“Cascade helped us realize our dream of building our own custom home. They were there every step of the way staying ahead of the process so we were always aware of decisions that were needed. Jon Roberts was our Project Manager and working with him was a joy. He helped us with decorative choices and was obviously concerned with the total project. All of Cascade staff had the same commitment to the project and were extremely professional in our dealings. We would highly recommend Cascade to anyone building on the island and we have done so already.”

The Bottolfson Family,

“One very positive aspect of working with Cascade Custom Homes and Design is their embrace of the concept; “partnering with clients.” This approach provides for an open line of communication on expectations, a healthy dialogue/ discussion during the progress and an on-going exchange of suggestions and ideas. Our Cascade Project Manager took “ownership” of our remodel. His “pride in ownership” shows throughout the completed project. Cascade’s team was responsive, efficient and always professional.”


“From the onset of our building project we realized we were dealing with professionals at Cascade Custom Homes and Design. Being on time and budget was an added bonus. From initial building concept down to picking our colors Cascade walked us through the project. I would not hesitate to recommend them to anyone contemplating building a custom home. Living on an island your reputation spreads quickly. There is a reason customers keep using Cascade Custom Homes and Design to build their dream home. The number of custom homes they have built speaks loudly.”

The Jaderholm Family,

“As a Real Estate agent, I had many choices for the builder of our dream home. To be honest, there are several great builders here on Whidbey Island. What caused us to choose Jon Roberts and his Cascade team was two very important points: First, Jon is a very detailed Contractor, who didn’t mind getting into the “weeds” of the project. He was patient with all our questions, concerns and (sometimes crazy) ideas. He has a degree from Washington State University in Architecture and he turned our napkin drawing into a very fine, heirloom-quality home which generates regular compliments. He stood with us when our project had to go before the various architectural boards, and used his existing relationships to get things approved quickly. He kept us informed and the communication flowed. The house came in ON BUDGET. Second, Jon’s contracting team was the best. From on-site project supervisor, to the individual subs he chose for us, they were all quality people with years of honed practice in their own professions. I was amazed that most of the subs were my age or older. These were not “kids” off the street, doing something they had never done before. All of this combined experience was brought to bear on our home in a very professional and enjoyable way.”

The Miller Family,

“It was a pleasure working with Cascade Custom Homes on our remodel. They added six feet to the back of our home for the kitchen and family rooms while remodeling those rooms and adding french doors out to a deck. Everyone they sent to work on our house was a professional who was an expert at his or her job and also very nice. Chris Backstrom was our Foreman and he took the time to answer any questions we might have. Even though it wasn’t recommended we live in the house during the remodel, we chose to do so and Chris and the workers kept us apprised of their schedule so we could be out of the house or just leaving each morning when the appointed crew arrived. We have used the term “class act” when describing Cascade Custom Homes to friends and acquaintances who ask about our remodeling experience. The finishing work was top rate and the remodel was completed very close to the promised date even though we’d had a wind storm, snow storm, and very heavy rain storms during their months working on our house. If we choose to have our house remodeled again in the future, Cascade Custom Homes will be our first call. Thanks, everyone for our new rooms.”

The Kanjo Family,

“In addition to the fine craftsmanship of Cascade’s home construction, the owner, Jon Roberts, maintains an excellent working relationship with financial institutions and county departments, speeding up the time between inception of the project and the finish. Thanks, Cascade for a project well done!”

The Walti Family,

“Cascade Custom Homes built my house and guest cottage studio in Coupeville in 2003 and 2007. Not many people can say that building was a fun, joyful, and relatively stress free experience, but I can! My financial advisor was impressed with the way my budget was prepared, my draws were always accurate and there were no surprises. Jon Roberts works with clients, financially, visually and emotionally to help them meet their goals. This is an honest building company with old fashioned ethics. Jon’s experience as an architect gives him a special understanding of the style that is Whidbey. The gift I have is the feeling of finally coming home …”

Ms. Smith,


Mon-Fri: 7:30am - 5pm

Sat-Sun: Closed


35 NW Birch St.

Coupeville, WA 98239

Office: 360-675-0491